At Oak Lores, we take pride in delivering high-quality products crafted with care and storytelling at their core. If, for any reason, you are not satisfied with your purchase, our return policy is here to help.

Return Window

You can return your product within 7 days of delivery.

Return Process

  1. Product Condition:
    The product must be returned in its original condition, unused, and with all tags and packaging intact.
  2. Return Initiation:
    To initiate a return, please contact our customer support team with your order details and reason for return.
  3. Product Pickup:
    • Standard Returns: In most cases, we will arrange a pickup for your product.
    • Special Cases: In some instances, customers may be required to ship the product themselves to our designated return address. In such cases, we will provide clear instructions and shipping details.

Refunds

Once we receive and inspect the returned product, we will process your refund. The refund will be issued to your original payment method within 7 business days.

Exceptions

  • Customized or personalized products are not eligible for returns unless they arrive damaged or defective.
  • Items showing signs of wear, alteration, or use will not be accepted.

For any questions or assistance with returns, please reach out to our customer support team at support@oaklores.com.

Thank you for choosing Oak Lores, where every product tells a story!